Arlo|Smart Home Security|Wireless HD Security Cameras

Video doorbell just stopped working after ios14 update

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karlind
Aspirant
Aspirant

My video doorbell went offline after the latest update to my iphone/ipad.  I have tried reconnecting to the base station - didn't work and reconnecting it via the scan code to my network. 

 

I've even deleted the doorbell and started over.  After much prompting the network sees it again but it won't reconnect to the network.   Still shows offline.   The chime also stopped working so I wonder if it's the doorbell and not my system.  All cameras are up and running.  

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JamesC
Community Manager
Community Manager

karlind,

 

Given the troubleshooting you've already done, please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

JamesC

 

karlind
Aspirant
Aspirant

Thanks James.  I have started a case with support. 

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