Hello James Dean. Arlo service is like crap... Remember you are selling a product and the whole of Europe is waiting for the doorbell (Norway too) you have to update your answers/webpage because this is not nice at all......
I think one of the issues could be the power supply.
Not many doorbells in Europe run off 24VAC.
The normal ones are:
I had to get a 24VAC transformer for mine, but it works OK. Maybe they are holding off launching it until they can get the bugs fixed.