Video doorbell AVD1001 does not show up on my iPhone 11 device list

[TucsonMSH]

My Arlo video doorbell AVD1001 shows up on my device list on my iPhone 7 and two iPad 2s, but does not show up in my device list on my iPhone 11.  What could be causing that?  I don't want to go through the ad device scenario if that requires me to reinstall the doorbell again.  Is there an issue with the AVD1001 and the iPhone 11? When I added the doorbell it automatically popped up on the iPhone 7 and the iPads.  What must I do to get it added to the iPhone 11 device list?

[JamesC · Accepted solution]

TucsonMSH,

Are you logged in using a different account on the iPhone 11? If so, you'll need to share the doorbell within your Grant Access settings before it will be visible.

JamesC

[TucsonMSH]

Thank you... you are correct.  That was the problem.  The iPhone 11 was using a different email address and the "shared device list" on the primary account had all of the other Arlo devices shared except for the doorbell.  I added the doorbell to the shared device list and all is well.  Thanks again...