Video Doorbell displays either a green screen, blurred lines or pixilation

[ArnieLittle]

I’m also having the same problem with my new Arlo video doorbell (activated in mid June 2020). Videos recorded are useless as they display with either a green screen, blurred lines or pixilated footage around images of people.

I’ve done all the usual to troubleshoot:

1. Checked that firmware is up to date.
2. Reset device, multiple times.
3. Checked wifi connection (there is no issue with connection to Arlo Ultra base station which is located within acceptable proximity to doorbell).
4. Reduced video resolution and motion sensitivity.
5. Logged a job with Arlo support.

NOTHING HAS WORKED. I find it extraordinary that multiple customers have raised similar issues over an extended period of time, and there does not appear to be a viable solution yet. Disappointed Arlo. When will you provide a fix?

[jguerdat]

It isn't a widespread problem so I would suggest a local issue with signal strength and/or quality.

It's not clear how it's connected - WiFi or to a base? Have you tried both? What is the house construction and what is the doorbell mounted on? Are there any wireless devices near the doorbell that could be interfering with the signal?

[ArnieLittle]

I finally received a replacement video doorbell from the Arlo distributor in Australia and it now works perfectly. No more green lines or pixilation. Thank you Arlo for following through.