Video Doorbell button not working?

[sammyair]

Hi. The chime stop working but the camera was working fine. I re-set the camera but now I got the solid white lights, but when I press the button to start the sync, is not working. I press the button and is not flashing, and aI don't feel the action of the button. I believe it's a hardware, not a software issue. is there a way to test the button? Does anyone have a similar situation?

[jguerdat]

Have you tried the reset procedure by pressing the little hidden button on the back for >10 seconds? Be sure you've also removed it from Settings, My Devices.

[sammyair]

Yes, I press it for almost 30 seconds. Thank you!

[jguerdat]

Use the Contact Support link at the bottom here for a possible faulty doorbell.

[sammyair · Accepted solution]

I bought a new doorbell and worked. It was definitely a hardware issue. The button was simply not working. Thanks anyway.