Unable to add Essential Video Doorbell Wired to my app, the selections are not active

[mwhelen]

After tapping "add new device" and "doorbells and chimes" none of the selections are active. I've tried 2 different iPhones and an Apple tablet. The apps are running the latest firmware. Is there a setting that I am missing on my Apple products?

Thanks

Mike

[BrookeN]

Thank you for bringing this to our attention. I have passed this onto our development team. I will update the community as soon as possible. 

[Maggielau]

Arlo app有一些制沒有反應

例如加新攝影機沒有反應 但其他3種都有反應下一步選型號. 重新啟動制亦冇反應 是完全按不到

[BrookeN]

Have you tired to uninstall and reinstall the Arlo App? 

[Maggielau]

Yes, I also tried to install on the iPad and still same problem. Thank you.

[parm224]

hi 

i am having trouble with selecting the camera on Arlo app.

Camera Button is non clickable on Arlo App

[jguerdat]

What do you mean by "none of the selections are active"? You may be in a country where they aren't supported yet.

https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

[mwhelen]

I'm located in Canada and have a coupe of cameras that work fine.

Thanks

[mwhelen]

I mean when I tap them, nothing happens. None of the "doorbells and Chimes" selections are available which makes me think that I have a setting in my devices that needs to be changed but am unable to figure out which one.

[jguerdat]

And the question about what you mean?

[mwhelen]

I mean when I tap them, nothing happens. None of the "doorbells and Chimes" selections are available which makes me think that I have a setting in my devices that needs to be changed but am unable to figure out which one.

[jguerdat]

While it's a long shot, try rebooting your phone and reinstall the app.

[mwhelen]

No change unfortunately. 

[superxin]

Now the app is just completed broken. Can't add anything. Here is the link to the video. https://www.youtube.com/shorts/5zVuN3AB2Uo

[jguerdat]

I see that some others are having the same problem. @JamesC , @ShayneS , @BrookeN any thoughts?

[DGoldr]

I have the same problem with my Arlo app, exactly the same symptoms you describe.

[Maxvick]

Me neither ! I can select any product to add to my home base excepted camera 

[feedoy888]

I added a camera to one of my VMB4000 units via the Arlo IOS app.  I tried to share the camera to others. It was then that I noticed (using the IOS app) under the Account section it says "Getting Information" and it never changes/updates. Logging into to my.arlo.com, under Settings, "Device Settings", "Account" and "System" are greyed out and as such, I can't share the camera.

Is anyone else having this issue? If it's just me, any way of fixing this?

Note: I do not have a subscription plan, but just utilizing the 7 days of recording that comes with the legacy VMB4000 systems.

[BrookeN]

Are you still seeing this same behavior? Have you tried uninstalling and reinstalling the app?

[BrookeN]

Thank you for bringing this to our attention. I have passed this onto our development team. I will update the community as soon as possible. 

[BrookeN]

Can you please log out of the app and log back in and see if it is resolved?

[feedoy888]

Hi,

I did this before my original posting. On the PC, using CClearner, I also cleared out the browser cache and DNS cache. I tried both Chrome and Firefox. On the iPhone, I went so far as uninstalling the app, re-installing the app and re-entering my login credentials. The settings didn't change.

If you mean log out and back in now, I didn't get a chance to update this posting yesterday, but I tried again last night because I saw somewhere Arlo was migrating back end systems (?) I don't know if that is true and/or even related, but the "Grant Access" option now appears again on both the PC and the IOS app. No idea why, but just happy it's back.