Arlo|Smart Home Security|Wireless HD Security Cameras
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Subscription issue

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  • ‎2023-04-01 08:00 PM
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BDeKalb
Aspirant
Aspirant
‎2023-04-01 08:00 PM

My trial period ended for video doorbell, so I purchased the Arlo Secure subscription for a year. However, the library is still not saving video as it should and my account says I have 0 of 0 cameras participating.  How do I add the doorbell as the camera in the subscription?

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DannyBearAgain
Master
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‎2023-04-01 11:04 PM

I recall reading that the subscription can only be camera managed using the arlo website login access.

 

You have to click and drag the camera into the subscription somehow.

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BDeKalb
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Aspirant
‎2023-04-02 12:00 PM

Thanks, if you remember how, please let me know.  I'm logged in online (web based) and can't seem to assign my doorbell to the subscription, if that makes sense.  

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