Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Subscription issue

Reply
Discussion stats
  • 3 Replies
  • ‎2023-04-01 08:00 PM
  • 909 Views
  • 0 Likes
  • 2 In Conversation
BDeKalb
Aspirant
Aspirant
‎2023-04-01 08:00 PM

My trial period ended for video doorbell, so I purchased the Arlo Secure subscription for a year. However, the library is still not saving video as it should and my account says I have 0 of 0 cameras participating.  How do I add the doorbell as the camera in the subscription?

Labels:
0 Likes
Reply
Message 1 of 4
909
3 REPLIES 3
DannyBearAgain
Master
Master
‎2023-04-01 11:04 PM

I recall reading that the subscription can only be camera managed using the arlo website login access.

 

You have to click and drag the camera into the subscription somehow.

0 Likes
Reply
Message 2 of 4
903
BDeKalb
Aspirant
Aspirant
‎2023-04-02 12:00 PM

Thanks, if you remember how, please let me know.  I'm logged in online (web based) and can't seem to assign my doorbell to the subscription, if that makes sense.  

0 Likes
Reply
Message 3 of 4
894
Discussion stats
  • 3 Replies
  • ‎2023-04-01 08:00 PM
  • 910 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.