Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

QR Code Won’t Scan

Reply
Discussion stats
  • 1 Reply
  • ‎2021-10-15 05:32 PM
  • 864 Views
  • 0 Likes
  • 2 In Conversation
Josh9876
Follower
Follower
‎2021-10-15 05:32 PM
I got a new router so I had to reset up the camera with the new wifi network. I had issues getting it to scan a year ago when I bought it and I’ve been trying for over an hour. I give up and I’m going to buy a Ring tomorrow. This device was a complete waste of money.
Labels:
0 Likes
Reply
Message 1 of 2
864
1 REPLY 1
StephenB
Guru Guru
Guru
‎2021-10-16 03:11 AM
@Josh9876 wrote:
I got a new router so I had to reset up the camera with the new wifi network.

FWIW, the simplest path (for all your devices) is to configure the new router to use the same WiFi name/passphrase as the old one.

 

@Josh9876 wrote:
I had issues getting it to scan a year ago when I bought it and I’ve been trying for over an hour. 

Is the issue getting into the system setup sequence in the first place, or is it that the QR code isn't being read by the doorbell camera?  

 

I agree this can be hard, it would be nice if there was a different process (for instance, having the doorbell create a hotspot and have the phone connect to that during setup).

 

0 Likes
Reply
Message 2 of 2
856
Discussion stats
  • 1 Reply
  • ‎2021-10-15 05:32 PM
  • 865 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.