Phone calls

[Micjam]

Hi I have turned off the setting so that my wife whom I added does not get a phone call when the doorbell is pressed. However it doesn't seem to work and still keeps calling her.

I'm the main account holder and I want the calls where she doesn't

Any ideas?

Thanks

[JamesC]

Micjam,

Which setting are you referring to? Is she logged in using her own account via the Grant Access feature?

JamesC

[Micjam]

Yes that's right and this is the setting

[JamesC]

Micjam,

Has this behavior always occurred? Was there ever a instance where this worked correctly?

Are you able to easily reproduce the issue?

JamesC

[Micjam]

It happened from the beginning when I first added her. Everything else works fine 🙂

[JamesC]

Micjam,

Is this still happening with the latest version of the Arlo mobile app installed?

JamesC

[Micjam]

It is yeh. I turn off calling if one of us is at home using silent mode but ideally I'd still like to receive the calls and for my wife not too.

[JamesC]

The next time it happens can you provide a timestamp for the occurrence (example, 5:37 pm PST 06/16/2022).

Thanks,

JamesC

[JamesC]

Micjam,

Try toggling the feature on and back off again, then log out of the shared account and log back in. Do you still experience the same behavior?

JamesC

[Micjam]

Hi JamesC,

I tried this but it still calls my wife's phone.

[JamesC]

Micjam,

If you remove her as a friend completely, and then share again. Does she still experience the issue after accepting the new invitation?

JamesC

[Micjam]

Hi JamesC,
It doesn't seem to make any difference.
Michael