Past recordings

[Deejwood]

I had lost power to my doorbell. The doorbell reset. I never changed my subscription. All my past videos are gone. How can I get those back?

[jguerdat]

Are you referring to an Arlo doorbell? You reference Pro 2 cameras.

[Deejwood]

Of course I selected the wrong thing! Ugh. Yeah. The doorbell…

[StephenB]

How long ago did the doorbell go off-line?

Also, can you make a manual recording while livestreaming?

[Deejwood]

It was off line about a week and a half. And yes I can make a live stream recording. I have had the doorbell for about a year. And ALL my old recordings are gone. Has a deceased cat on those recordings. So trying to recover them.

[jguerdat]

Have the recordings come back? There was a server issue yesterday that made it look like they were deleted. Have you checked to verify the doorbell has a subscription?

[Deejwood]

They have not come back. And my payment history says I have a subscription…

[jguerdat]

Check Settings, Subscription instead.

[Deejwood]

I have a subscription. Arlo has taken money out each month for it. I just want my videos of my deceased pet… anyone- please help!

[Deejwood]

Or a number to contact someone? Or an e-mail? Or anything!

[StephenB]

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@Deejwood wrote:
Or a number to contact someone? Or an e-mail? Or anything!

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Use the support options in the app.  If you have a subscription, you should see a phone option.

Although if the videos are older than the retention period (30 days in the US), then unfortunately they are gone.