I do not think that downgrading video should be the solution. Is Arlo aware of this bug and also very important when will this bug be fixed.
This often is a symptom of poor speeds, limited bandwidth requires lower resolution to be selected. What are your download/upload speed for the mobile device that you're using?
Thanks for your answer.
That cannot be issue though.
My mobile speed is 225/65 mlMbps on 4G. The problem also exist when I am at home on WiFi ( full range ).
So the bandwidth is not the issue .
The doorbell is connected to your router, not your phone. Thus, the home network speeds are the important part, especially upload. In addition, the connection between the doorbell and router can be at fault if there's a poor signal strength or quality issue in that connection.
But to answer your question. Both signals upload and download are strong enough. I am able to watch live stream on high settings without any problem.