Arlo|Smart Home Security|Wireless HD Security Cameras

No video call after power loss

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tib02
Aspirant
Aspirant
A storm rolled through our area and caused a small power loss. After power returned I was needed to restart my modem before internet returned. Someone rang the doorbell but the doorbell did not call my phone. I received a motion detection notification but not a call.

I believe there's a bug that my wifi returned but there was no internet motion detection works, but video calls did not work till I restarted the doorbell from within the app.
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JamesC
Community Manager
Community Manager

tib02,

 

Are calls working now that you restarted the doorbell? Are you still experiencing this behavior?

 

JamesC

tib02
Aspirant
Aspirant
Yes, the calls returned to normal once the restart was performed.
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