Night Vision Problem on Wired Doorbell

[Enduser1]

My night vision isn’t turning on and the faces on video are too dark to see. I checked the knowledge base. There is a street light in the camera view that could be the problem. It turns on if I cover the lens.

Can Arlo create an option to adjust sensitivity settings to allow users to force-on night vision? My previous video doorbell (not Arlo) did not have this issue.

[ShayneS]

Hi @Enduser1

If there is too much ambient light the sensors will not activate the night vision. You can try adjusting the brightness or turning the night vision Off/On to see if this helps. You can try this by navigating to Devices > Select the Doorbell > Video Setting > brightness/Night vision