New phone - doesn't recognize device

[PHoke]

I recently got a new iphone, deleted Arlo app, reloaded and tried to sign in after having to reset my password. I get  a message screen saying We don't recognize this device. It says a push notification has been sent. Where is it being sent???  How do I find it an verify?  The stupid robot chat help was zero help. Much thanks to anyone who can help me out!

[StephenB · Accepted solution]

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@PHoke wrote:

I get  a message screen saying We don't recognize this device. It says a push notification has been sent. 

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It's being sent to the old phone.

Try selecting "Another Verification Method", and then choose email.  That will send a code to your email - it's a bit easier to read that code on a PC browser, than on the same phone you are using for login.

Once in, you should be able to trust the new phone.  What model is it?

[PHoke]

That worked for me!  Thank you so much for taking the time to help me out!