My wired doorbell camera is not recoding.

[gehill64]

MY wired doorbell camera is not recording. I can see activity on my phone, but no recordings. I am getting recordings on all of the other 4 cameras in which I have.

[StephenB]

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@gehill64 wrote:

MY wired doorbell camera is not recording. I can see activity on my phone, but no recordings. I am getting recordings on all of the other 4 cameras in which I have.

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Do you have a subscription for the doorbell (either trial or paid)?

[gehill64]

Sorry for late response. I do not have a subscription. I also reset the doorbell camera and deleted it from the app and re-added it back to the app. Still not recording.

[StephenB · Accepted solution]

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@gehill64 wrote:

Sorry for late response. I do not have a subscription. 

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Old cameras (pro, pro 2, and some others) came with 7-day free cloud recording.

New cameras (starting with the Ultra in 2018) require a subscription to get cloud recordings.  Those models include the video doorbells.

If you have the doorbell connected to a smarthub (VMB4540 or VMB5000), then there is an option to see locally recorded videos in the app.  But that feature isn't on the older bases (VMB4500 or earlier).