Local storage Hub and doorbell

[Pasqualegarf]

I have recently cancelled my subscription and I have a smart hub 4000 along with 3 pro cameras and essential wired VD. The VD is not recording locally to usb and thumbnails not showing in library can only view live. All other cameras working and recording. 

I have deleted it several times, deleted app re installed etc. 

please help 

[StephenB]

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@Pasqualegarf wrote:

I have recently cancelled my subscription and I have a smart hub 4000 along with 3 pro cameras and essential wired VD. The VD is not recording locally to usb and thumbnails not showing in library can only view live. All other cameras working and recording. 

The VMB4000 base supports local recording, but not playback.

Your pro cameras were sold with 7-cloud storage, and all the recording you see in the app are in the Arlo Cloud - not from the USB storage.  The ONLY way to see local recordings with a VMB4000 is to eject the storage from the app, and then connect it to a PC.  Then search the USB storage to find the recordings.

[Pasqualegarf]

Ok I will test that out. Thanks for the reply