Issues with Trusted Device - 2 Step Verification

[BigStew]

In the ANDROID app, when trying to access my account I am required to complete 2 step verification. My Trusted Device is named "Chris Phone" and is my cell phone, with a green checkmark. When trying to verify it tell me to accept it on my cell phone, but then immediately says it was denied and to try another device.

I successfully added a second Trusted Device, which again is my cell phone under a different naming convention, and selected that with the green checkmark. When trying to verify, I get the same error stating it was denied and to try a different device.

Finally I choose to send an SMS to my cell phone (same number) and that will actually work.

How do I get my Trusted Devices to actually work?

[Dannybear]

I know that there have been numerous threads reporting that the 2fa push requests not going to phones and the request then times out within seconds.

If you have a subscription plan, suggests you contact arlo support and open a fault case. Look in the app settings/support section of the app.

[StephenB]

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@BigStew wrote:

In the ANDROID app, when trying to access my account I am required to complete 2 step verification. My Trusted Device is named "Chris Phone" and is my cell phone, with a green checkmark. When trying to verify it tell me to accept it on my cell phone, but then immediately says it was denied and to try another device.

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What phone model, and what version of Android?

Have you checked that Android is allowing push notifications to reach the app?

• https://kb.arlo.com/000039087/How-do-I-enable-or-disable-push-notifications-on-my-Android-device

[BigStew]

Hello it's a Samsung S20 FE 5G running Android 12. I confirmed via the instructions going through the link you provided that Push notifications are enabled for the Arlo app level as well as the modes. 

[StephenB]

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@BigStew wrote:

Hello it's a Samsung S20 FE 5G running Android 12. I confirmed via the instructions going through the link you provided that Push notifications are enabled for the Arlo app level as well as the modes. 

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And you are unable to log into the S20 even though it is trusted?

[T_Wright93]

I am beyond frustrated with the two step verification process.  For a while I was able to send push notifications to my email address to access data from my cameras.  Now, when I go to the app, I can't even log in.  I just get a blue screen.  I no longer have my old iphone, so I don't know what to do.  If I can't access my cameras, what's the point in having them.  Can anyone help?  I tried using my laptop to log in and delete my old phone from the system, but it's asking for me to send push notifications from my laptop as well. 

[StephenB]

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@T_Wright93 wrote:

 I tried using my laptop to log in and delete my old phone from the system, but it's asking for me to send push notifications from my laptop as well. 

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Select "another verification method", and then choose email.