Arlo|Smart Home Security|Wireless HD Security Cameras

× Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.

× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Arlo Community

Join Now Sign in Help

Reply

Hello There

I have recently got an Arlo Video Door Bell. The Thing is when someone presses the doorbell I can hear them but they can not hear me?

Cold someone please help?

3 REPLIES 3

DOes the app have the mic permission allowed in the phone settings?

My microphone is X'd out on my phone by default when the bell rings. I have to tap it to talk with the people.

I had the same problem on my android phone. Here's how we fixed it. In the arlo application, go into device settings for the doorbell, then call settings, then move "Mute" to off. For some reason they mute the speaker by default.

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.