Help wanted adding friend and using Video Doorbell

[CDIepen]

Dear all.

Two family members added as friend for using Doorbell and one , my son was going good.

The other my wife , I cant get it working . Still in pending request.

She have a Arlo account and can login but doesn’t get the already doorbell in her menu.

She used the Mail link for making account / or / and logging in.

What is the best procedure or how can I add the camera manual in her account to get it working.

Thx for help

[StephenB]

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@CDIepen wrote:

She used the Mail link for making account / or / and logging in.

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Have her click on "create account" on a PC.  That will open the browser to my.arlo.com.  From there, she logs into the existing account (no need to create another one).

[CDIepen · Accepted solution]

Dear StephenB,

Great tip! It worked.

Thank you very much.