Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Granting Access does not give access to doorbell camera

Reply
Discussion stats
  • 1 Reply
  • ‎2021-10-22 05:24 AM
  • 1152 Views
  • 0 Likes
  • 1 In Conversation
stevenpsmith123
Aspirant
Aspirant
‎2021-10-22 05:24 AM

I am trying to grant access to my video doorbell to my wife.  She received the email and created an account, but she does not see the camera in her devices.  I've tried changing the access rights and resending, but no matter what, the device does not show in her account.

Labels:
0 Likes
Reply
Message 1 of 2
1,152
1 ACCEPTED SOLUTION

Accepted Solutions
stevenpsmith123
Aspirant
Aspirant
‎2021-10-22 06:01 AM

I'll answer my own question....apparently if you use the website instead of the app, it works fine.

View solution in original post

0 Likes
Reply
Message 2 of 2
1,148
1 REPLY 1
stevenpsmith123
Aspirant
Aspirant
‎2021-10-22 06:01 AM

I'll answer my own question....apparently if you use the website instead of the app, it works fine.

0 Likes
Reply
Message 2 of 2
1,149
Discussion stats
  • 1 Reply
  • ‎2021-10-22 05:24 AM
  • 1153 Views
  • 0 Likes
  • 1 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.