To all: Arlo support being useless I took matters into my own hands and as suspected from my diagnostics it was a hardware issue. I returned the doorbell and reinstalled the new one...... zero noise. So to all who are having this issue, I hope you can return it to the place of purchase for a new unit. Arlo's support is useless and did not want to own up to a hardware issue. So much for their warranty. So I created my own RMA and exchanged the video doorbell for another.
I also had the audio crackling/thumping issue and returned my defective video doorbell to Amazon after I ordered and received a unit that works with no audio problems. Issue solved.
I can pretty much mark this issue solved to all in this thread noise = return and replace looks like Arlo has a bad batch in their supply chain (If you want to save yourself loss time and a headache just pack the doorbell up and return it for a new one do not bother with Arlo support they are clueless ....... Stay, safe people
So like everyone else here I have this issue as well, the microphone starts crackling after 2 seconds or so during a live feed.
As someone said above this unit was an absolute pain to have installed and I’d rather not remove it at all unless this is confirmed to be a hardware defect.
For reference I currently have my video doorbell connected to the Arlo Pro 3 SmartHub and I’m using the Arlo Chime (no wired chime installed).
It's unfortunate that the end consumer has to figure this out. I wonder if Arlo even monitors these forums They have to be aware of issues with certain lots of video doorbells that have this type of hardware issue. I understand they might be short-handed due to the circumstances but at a minimum post something. I guess its more cost-effective for the end-user to just return the unit for a new one. ( Lesson learned Any Arlo product purchased not working properly just return it and do not waste your time with the support you will never get that time back in your life )
Just noticed ours doing it tonight.
Unfortunately for me, I bought mine in the US in February - I live in the UK, so returning it to Best Buy in Memphis isn’t that straightforward.
Any thoughts on what I could do?
exchange it again apparently Arlo has a bad batch floating around i was lucky and had it working with the second unit. Also, try this ....order it from home depot online instead of picking it up at the store. most likely they have a fresh supply ... You can always return it to the store if the second one does not work
FYI LOL current associate in the electrical department at the Home Depot they could give a do not feel embarrassed they will not say or do nothing they will get in serious trouble customer will always be correct in the refund, Just make sure you have your receipt or cc you paid with ....... If you feel otherwise just go to another store and return it
online being hd.com this way you can keep return it to the store until you get the issue corrected if Arlo does not want to help then you create your own RMA home depot does not take a loss they return it back to Arlo
I don't have any of your electrician's qualifications so did a simpler experiment. Having three doorbells now in my possession due to this ridiculous audio issue, I unhooked the first one I bought (Best Buy Canada in-store) and simply let it run live without being attached to any power except its own battery. The exact same audio problem continued which tells me it's the Arlo hardware/firmware ... and has nothing to do with any external electrical setup.
Then I attached the second one (Arlo RMA) - of course, it had the same audio issues.
Now I need to add the third one (Best Buy Canada online) to see if it works better than the first two.
So essentially I have three identical cameras from three (3) different sources. I'll know more tomorrow when I install the new third doorbell and see if it works any better than the first two.
My wife has summed it up perfectly: "Shouldn't this be easier to set up?" And she's 100% correct. I truly want to be a happy Arlo customer - having invested upwards of $2k in Pro 3 cameras, a security floodlight and a series of non-working video doorbells. But Arlo is not making it easy to be a happy customer at this point.
Amazingly it was third time a charm. The new Arlo Video Doorbell from Best Buy Canada online finally worked as expected without any of the 'static' that I was getting from the first purchase and subsequent Arlo RMA. So while it wasn't easy, it was successful in the end. I don't know what to tell the Arlo community other than that it appears - based on my anecdotal experience - to be strictly a device hardware issue. I know many others, like myself, tried a variety of solutions for naught. So just keep bugging Arlo for a replacement video doorbell until you get one that finally works.
BTW on the RMA I pushed hard to get them to ship it to me free without any exchange - which they did. So Arlo will 'bend' the rules and send a replacement without their customers paying for this 'service.' I'm now shipping the RMA unit back to them via Fedex at their expense.
Just keep taking them back ... or buy one from a different store until you get one that works properly. It took three (3) doorbells before I got one that functions perfectly. Cheers.
This is a follow up since I’ve got some great news, It seems like the most recent firmware update that was pushed out about a week or two ago for the wired doorbells has fixed my problem of the “heartbeat” sound I had since day one.
Can anyone else who decided to keep their doorbell instead of returning it confirm this?