Customer Support Request #44376739 & Customer service issue - model AVD1001-100NAS

[Don_P60]

We have the wired doorbell; as indicated above. Our service for the doorbell was to renew on or about Nov 5, 2024. We did not receive notification of the upcoming renewal and new pricing. Our charge card was automatically charged almost 2X what we paid for the same service when it was initiated last November  ($47.97). 

I looked for contact information for a customer service number and found that there is none. I then began a support ticket via the app on November 7, 2024 indicating I would like to cancel the service and be refunded the amount that was charged to our credit card ($95.93).

On November 7, 2024 I received a communication from an agent (Krithik) who indicated that no credit could be issued and that I could cancel the service but would not be refunded the $95.93. In his email, Krithik provided some options/adjustments for the amount which was billed.

On November 10, 2024 I responded and asked for some clarifications on their proposal. 

Upon submission of my response, I received a notice to allow 72 hours to get a reply from the company. Nearly two weeks have passed, and I have yet to receive a response.

Has anyone had any success in escalating matters similar to mine and if so, please share. 

[BrookeN]

Hello,

I have reached out to support regarding the charges for the subscription. Support will be reaching out to you as soon as possible. I hope you have a Happy Thanksgiving. 

Brooke N.