Constantly reporting motion

[Umpire01]

My video doorbell is repeatedly reporting motion when there is none. I had to disable the thing to stop the constant reports, day and night. I cleaned off the lens and still have the problem. I have had this unit for about 6 months. Any clue as to how to fix?

[jguerdat]

Is this during the day or also at night? Daytime can have false triggers due to reflected sun's IR from vegetation, cars, etc. You can try creating a zone that eliminates all but what you need (i.e. just the sidewalk/porch) as well as reducing motion sensitivity. My sensitivity is set at 45%.