Arlo|Smart Home Security|Wireless HD Security Cameras
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Cloud account

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Jodiatthezoo
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‎2021-03-03 01:10 PM
Had to do a hard reset on our door bell. Everything is back up and running but I cannot get back into my cloud account from my iPhone. All videos are gone? How to I get back into the cloud which I’ve already paid for and have been using for 90+ days?
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jguerdat
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‎2021-03-04 04:41 AM

If you mean you simply can't log into your account on the phone, try a different device, even a computer using the web client to verify. Have you rebooted the phone and reinstalled the app? 

 

Also, 90+ days means your trial subscription has expired. If you don't have a subscription, only local recordings are possible but that requires connecting the doorbell to a base or hub.

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