Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Chime toggle broken

Reply
Discussion stats
  • 1 Reply
  • ‎2020-11-01 07:38 AM
  • 403 Views
  • 0 Likes
  • 2 In Conversation
ArloUser3212
Follower
Follower
‎2020-11-01 07:38 AM

My video doorbell was working wonderfully with my mechanical chime. Wanted to put baby down for a nap and I found that silent mode wasn't working. So I toggled the Traditional Chime setting to "No Chime." Now on the Traditional Chime setting, it says "Not Connected", with no option to turn back on the mechanical chime nor the digital chime. I restarted the doorbell and the app, but turning the chime back on is still not possible. Is there a way to get my mechanical chime back without re-installing the doorbell?

 

Model: AVD1001Ar1.2

Firmware: 1.14.0.0

OS: iOS

Labels:
0 Likes
Reply
Message 1 of 2
403
1 REPLY 1
JamesC
Community Manager
Community Manager
‎2020-11-03 09:10 AM

ArloUser3212,

 

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

JamesC

0 Likes
Reply
Message 2 of 2
391
Discussion stats
  • 1 Reply
  • ‎2020-11-01 07:38 AM
  • 404 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.