Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2020-11-01 07:38 AM
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ArloUser3212
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‎2020-11-01 07:38 AM

My video doorbell was working wonderfully with my mechanical chime. Wanted to put baby down for a nap and I found that silent mode wasn't working. So I toggled the Traditional Chime setting to "No Chime." Now on the Traditional Chime setting, it says "Not Connected", with no option to turn back on the mechanical chime nor the digital chime. I restarted the doorbell and the app, but turning the chime back on is still not possible. Is there a way to get my mechanical chime back without re-installing the doorbell?

 

Model: AVD1001Ar1.2

Firmware: 1.14.0.0

OS: iOS

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JamesC
Community Manager
Community Manager
‎2020-11-03 09:10 AM

ArloUser3212,

 

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

JamesC

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