Can't figure out how to update my payment method

[PegD]

Can anybody help me figure out how to update my payment method?  I log on to my account, I go to device settings, but when I click on to "my account" it won't let me  click on "account."  I'm just trying to update my account.  I am so frustrated.  I've been trying to do this for over 1 week with no help from Arlo because the steps they send me do not work!

[BrookeN]

To change the payment method for your Arlo account:

1. Log in to my.arlo.com. ...
2. Click the dropdown on the upper-left and select My Arlo Account to manage your subscription.
3. Select Arlo Secure or Arlo Safe.
4. Click Update in Payment Information.
5. Follow the on-screen instructions to change your payment method.

[PegD]

Arlo keeps sending me the SAME instructions and they DON'T work!!! First of all, when I log in, there is no dropdown on the upper-left.  The only way to get to my account is by clicking on settings.  And when I do that "my account" is grey and won't let me click it.  This is why I need a real person to talk to!  I am so frustrated.  Pretty soon my account will freeze out because my bill will come due and I've changed my credit card, but you won't let me update it.  Help!

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[Halkurn]

I'm having the same problem.  All I see is Update Payment Info on the button but the button doesn't do anything.

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[Craig_C]

Thanks! I found the payment method located under Settings.