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Bad Customer Service

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  • ‎2024-08-03 04:29 PM
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FrankGuy81
Tutor
Tutor
‎2024-08-03 04:29 PM

Well I had an email from Arlo Support, a customer service agent and was advised that a new Chime 2 will be dispatched out to me and that was like over 2 weeks ago and I am still waiting!

I have emailed them back asking for feedback on terms of whether the Chime 2 has been sent out etc as nd I haven’t even had a response back!

how bad Customer Service is that and Arlo advertise that they are a good company and reliable in terms of their products however they can’t even be bothered to send me a response regarding an update 

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BrookeN
Arlo Moderator
Arlo Moderator
‎2024-08-05 09:39 AM

I apologize you have not been able to receive a response from support. I have escalated your concerns to support. They will be reaching out to you as soon as possible. 

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