Arlo|Smart Home Security|Wireless HD Security Cameras

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Andrew2323
Aspirant
Aspirant

Arlo have the most frustrating customer service in Australia.  Beware.

 

I have followed all the return procedures.  Obtained an RMA.  Received the return satchel from Startrack.  

 

However Arlo has not provided a return label or return address to send the satchel.  I am even happy to pay for the postage myself.  

 

I have contacted customer service by email and phone over 10 times.  It just goes around in circles.

 

It should be such an easy problem to fix.  Just email a return label or provide an address.

 

I am starting to think it's a deliberate tactic because no one can be this incompetent.

 

I didn't want to start a community post but email and phone is going nowhere. 

 

Please help

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JamesC
Community Manager
Community Manager

Andrew2323,

 

It appears your support case has been updated. For the latest status updates please refer to your open support ticket within the Arlo Secure mobile app under Settings > Support.

 

JamesC

Andrew2323
Aspirant
Aspirant

I have received another return satchel.

 

The return instructions say to go online and book a return with Startrack.

 

To book a return I need an account number or tracking number.

 

I have no tracking number or return address.

 

My case has been going for 2 months.

 

Please provide instructions on how to return the item

Notsohappy
Aspirant
Aspirant

Hey mate, 

Did you ever get that return address and the refund?

 

I wish I had done more research into Arlo. I've recently had to initiate a return ( 3 days ago) and now I am wondering if I will ever get a return.  I will definitely not recommend this product and unless I get a refund within the next week or two I will start posting to forums about the reality of buying from Arlo. I am buying from eufy now. 

Andrew2323
Aspirant
Aspirant

Hey mate,

 

I eventually got a return shipping label about 2 weeks after.  The shipping address was to Prestons in NSW. 

 

After returning I spent a few more weeks chasing the refund.

 

Easily the worst customer service I have experienced. 

 

Hope you have more luck than I did

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