Arlo doorbell video won’t work

[Gregorythomasd]

Every few days my arlo doorbell stops working. It is powered and you are able to use it for audio however the motion sensor and video do not work. I have to reset the doorbell device along with the device attached to my chime and typically it’ll come back online. After a few days, typically 3-4, it’ll fail again. I’ve checked that my firmware is up to date. I don’t believe it’s a distance issue to my base station because I have a camera in the garage which stays online. Does anyone have any advice? It’s very frustrating

[JamesC]

Gregorythomasd,

This isn't typical behavior and make take more in-depth troubleshooting to resolve. please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC