Arlo connected to wifi but not discovered in setup

[mshirleysc]

Spent all weekend trying to connect the Arlo video doorbell. A friend even made fun of me for not buying the more popular Ring doorbell. Went with Arlo after reading several reviews and I already have a set of cameras that work great. 

Was on the phone with support for 2 and a half hours and still doesn't work. Reset the device multiple times. Disconnected and reconnected to power multiple times. 

I have eero pro mesh network. Restarted it - created a guest network - still didn't work. The weird thing is when I look at my list of devices on the eero app, the doorbell shows up and says it's connected. 

Turned off cellular, BlueTooth, made sure everything was up to date etc. on my phone...still didn't work. 

One try almost connected but quickly disconnected. I don't want to give up quite yet but I'm close to taking my friend's advice. The last thing the support tech recommended was that the amber blinking lights mean the device needs to charge. It's been connected to power for days now so I'm not sure how much longer it needs to charge. Any ideas? After reading several other posts here it sounds like there may be a bad batch of devices. 

[jguerdat]

Any device can be bad out of the box. It would be fastest to just swap at the store.

[Sjef57]

I did try to connect with the hub, but the video doorbell is not recognized. I am using Arlo base station with 2 cameras for 5 years already, never had problems so far.

I also connected the new Arlo chime to the hub without any problem.

Only the video doorbell is not discovered by Arlo.

Also connecting to Wifi directly instead of the base station is not possible. I see the QR code and the doorbell rings but no WiFi connection.

Tried to reset the base station and doorbell, but still the same issue.

[JamesC]

Sjef57,

Which model base station are you using? Take a look here for a list of compatible base stations: My Arlo camera is connected directly to my WiFi router; how do I connect it to an Arlo SmartHub or b...

JamesC

[Sjef57]

You state that the Arlo Video Doorbell is not compatible with my VMB3000 Base station. Why is that not clearly specified on your website ? In the VDB “Tech Specs” under “Installation Requirements” there is no list of compatible base stations.

https://www.arlo.com/en-us/products/arlo-video-doorbell/default.aspx#techspecs

And the VMB3000 is still listed in “What are the minimum requirements for installing and using my Arlo System”, in combination with Video Doorbell:

https://kb.arlo.com/000062043/What-are-the-minimum-requirements-for-installing-and-using-my-Arlo-sys...

Furthermore you state: “The only way to add the Video Doorbell is separately, but not to base station”.

I followed the installation procedure using the Arlo app, but after recognizing the QR code, followed by a chime signal on the Doorbell the installation procedure stops. The Video Doorbell is not recognized by WiFi directly. Also resetting the Doorbell did not help. The internet speed at the door is more than 40 Mbps. The VDB is powered with 24V.

Maybe a better solution is to exchange the Video Doorbell with the Arlo Audio Doorbell ? The Audio Doorbell seems to be compatible with my VMB3000 Base station. Can you confirm ? And I can use my existing Arlo cam to get the video signal when the Audio doorbell is pressed ?