Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Arlo Wired Video Doorbell - Black SKU: AVD1001B-100NAS

Reply
Discussion stats
  • 1 Reply
  • 564 Views
  • 0 Likes
  • 2 In Conversation
br526
Follower
Follower

I received the Arlo Doorbell last week and it is greed/grey/blue lines running though it.  When someone has walked up the video us very pixelated and you cannot see anything.  I have check the firmware and running the newest one.  I brought a network booster and have have it very close to the door. And I am not sure what to try next.  Any thoughts?

1 REPLY 1
jguerdat
Guru Guru
Guru

First, I would remove the doorbell from your setup. Hold the reset  button on the back of the doorbell (check the FAQ here for full reset directions) until the ring starts flashing. Set it back up again and test. If that doesn't help, it may be due to either a poor signal between your doorbell and hub or router or poor upload speeds through your ISP. To check for the former, look for the WiFi strength meter as well as any wireless devices near the doorbell or hub/router. You may need to reposition something to get a good signal. BTW, house construction can also play into this.

Discussion stats
  • 1 Reply
  • 565 Views
  • 0 Likes
  • 2 In Conversation