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Arlo Wired Doorbell Videos Not Loading In Library

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2021
Follower
Follower
My doorbell is recording video, but I cannot play it in the library. I have a subscription. My Arlo cameras play fine. They are all running through the same hub. What can I do to make these videos load?
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jguerdat
Guru Guru
Guru

Do you mean you can see the videos in the library but are not able to play them back or that there's no videos for the doorbell in the first place? Do you have local recording enabled on your hub? If so, do you get playable videos there? Have you rebooted the phone and reinstalled the app?

Miro_Y
Aspirant
Aspirant

I have a similar or same issue.  The videos were recorded and I can see them in the library.  The latest two seem to play just fine, but earlier videos show the buffering spinner, but fail to play.  Is the Video Doorbell video a different format than the Arlo Pro camera?  My Arlo Pro camera videos play just fine (albeit in a different account).  

jguerdat
Guru Guru
Guru

WHat phone and OS? You can try a different resolution for the doorbell to see if that makes a difference. Try downloading and playing them back, too.

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  • 3 Replies
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  • 3 In Conversation