Arlo Video Doorbell will not scan QR Code

[mwertelusky]

Hello everyone,

I recently installed the Arlo Video Doorbell on my new home - it was working great! I decided I did want the angled mount installed so I unattached the base and then attached the angled mount. Once having the camera reinstalled.. I noticed the quality was a pinkish hue. I read to reset the doorbell first and try that. I did try this, however, now I cannot get the doorbell to scan the QR code. I have tried EVERYTHING in the guide for assistance. I am not sure what more I can do at this point. Can someone please help me out before I possibly return this thing?

[jguerdat]

Is it possible that you didn't actually reset the doorbell? You need to remove it from Settings, My Devices as well as holding the Sync button for >10 seconds. Make sure all indications are correct (LED action/color/etc.). You can also try a different device to set up the doorbell.