Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.
×Urgent: Activate Two-Step Verification Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account. Please enable this feature now. Learn More.
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
We are experiencing an outage of our Google service and are working to resolve the issue..
I recently installed the Arlo Video Doorbell on my new home - it was working great! I decided I did want the angled mount installed so I unattached the base and then attached the angled mount. Once having the camera reinstalled.. I noticed the quality was a pinkish hue. I read to reset the doorbell first and try that. I did try this, however, now I cannot get the doorbell to scan the QR code. I have tried EVERYTHING in the guide for assistance. I am not sure what more I can do at this point. Can someone please help me out before I possibly return this thing?
Is it possible that you didn't actually reset the doorbell? You need to remove it from Settings, My Devices as well as holding the Sync button for >10 seconds. Make sure all indications are correct (LED action/color/etc.). You can also try a different device to set up the doorbell.
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.