Arlo Video Doorbell is not recognized during installation

[Sjef57]

I did try to connect with the hub, but the video doorbell is not recognized. I am using Arlo base station with 2 cameras for 5 years already, never had problems so far.

I also connected the new Arlo chime to the hub without any problem.

Only the video doorbell is not discovered by Arlo. The white LED ring on the doorbell is blinking, so the doorbell is powered during the set up procedure (using 24V trafo).

Also connecting to Wifi directly instead of the base station is not possible. I see the QR code and the doorbell rings but no WiFi connection.

Tried to reset the base station and doorbell, but still the same issue.

Did any of you you solve it ?  It seems by reading the Arlo community boards this is a common issue.

I hesitate if I will return it and ask for a refund. 

[Sjef57]

Arlo Support promised me to respond within 48 hrs, the Case number is 41857695

[JamesC]

Sjef57,

Which model base station are you using? Take a look here for a list of compatible base stations: My Arlo camera is connected directly to my WiFi router; how do I connect it to an Arlo SmartHub or b...

JamesC

[Sjef57]

You state that the Arlo Video Doorbell is not compatible with my VMB3000 Base station. Why is that not clearly specified on your website ? In the VDB “Tech Specs” under “Installation Requirements” there is no list of compatible base stations.

https://www.arlo.com/en-us/products/arlo-video-doorbell/default.aspx#techspecs

And the VMB3000 is still listed in “What are the minimum requirements for installing and using my Arlo System”, in combination with Video Doorbell:

https://kb.arlo.com/000062043/What-are-the-minimum-requirements-for-installing-and-using-my-Arlo-sys...

Furthermore you state: “The only way to add the Video Doorbell is separately, but not to base station”.

I followed the installation procedure using the Arlo app, but after recognizing the QR code, followed by a chime signal on the Doorbell the installation procedure stops. The Video Doorbell is not recognized by WiFi directly. Also resetting the Doorbell did not help. The internet speed at the door is more than 40 Mbps. The VDB is powered with 24V.

Maybe a better solution is to exchange the Video Doorbell with the Arlo Audio Doorbell ? The Audio Doorbell seems to be compatible with my VMB3000 Base station. Can you confirm ? And I can use my existing Arlo cam to get the video signal when the Audio doorbell is pressed ? 

[JamesC]

Sjef57,

While the Arlo Video Doorbell cannot be synced with a vmb3000 base station, you should be able to sync it directly to your home network via WiFi. If you are experiencing an issue connecting directly to WiFi, take a look here for troubleshooting tips: My Arlo Video Doorbell wasn't found during setup; what do I do?

Arlo Audio Doorbell is compatible with your existing cameras and vmb3000 base station, for more information, take a look here: Arlo Audio Doorbell FAQ

JamesC