Activity Zones cause Video Doorbell to stop recording

[FakeName]

Issue: The moment I turn on Activity Zones, even if it covers the entire image, the camera stops recording to the cloud or sending any notifications. This started in late July 2020 or early AUG 2020, with no changes on my side. There was literally a drop-off of recordings in my account and one day (after a theft) I realized there were no more recordings after a certain date.

Expected behavior: If motion is detected in zones, record video AND if package is detected anywhere, send notification. This is how the device worked when I first purchased and set it up but stopped sometime in July.

Background: My camera has to be situated where it's recording a busy alley and a neighbor's door, so functioning Activity Zones is critical and something that I'm prepared to pay for. See screenshot attached of my camera and zones. My understanding is that this is processed on the cloud,  and thus the most likely thing is that something changes on Arlo's side that introduced a bug.

Troubleshooting steps:

• Tried setting one activity zone to be the entire image but it made no difference.
• Have removed and reset doorbell from my account, but no change.
• Numerous support contacts, but support agents just sent me to non-related KB articles.
• Confirmed no bandwidth or connection issues to wireless router (which is near doorbell).
• Have issues multiple chargebacks for service fees, but no resolution of issues.
• Have called, but support only walked me through the reset and re-enablement process, and then that they would have to research further.

Anyone else having Smart Zones kill their camera's ability to record and send alerts?