AVD2001 Doorbell no audio from visitors

[SusanShepherd]

My doorbell will chime, I can see people on my porch, and they can hear me, but I cannot hear any audio from my doorbell. I have taken the battery out, rebooted the doorbell, but nothing.

[jguerdat]

In the audio setting for the doorbell, is the microphone setting enabled?

[SusanShepherd]

Yes, microphone and speaker are all enabled, it's not on silent, not sure what's going on.

[jguerdat]

Remove the doorbell from your account, reset it and add it back in as below:

https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

Otherwise, use the app to go to Settings, Support. Choose the doorbell and scroll down to Contacts to talk to official support for a possible RMA.