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When attempting the Video doorbell firmware update 1.21.1.0_16_77b19a1_fd97d68 this morning, the response indicates that this "Version is invalid". Meanwhile, my doorbell is offline with a "Firmware update is available" status.
Thank you for your feedback. The team has identified the cause, and a fix is in progress. I will share an update as soon as more information becomes available.
This morning I noticed that my Arlo door bell does not have video anymore. I had it installed for 2 years with a wired power connection and worked very well. So I opened the Arlo app and found out that the firmware needs updating. I tried to update the firmware several times but was not successful. So I decided to reset the door bell from the app and it got stuck at scanning the QR bar code step. I tried all the methods suggested in the app, including moving difference distance and angle of the bar code, print out the bar code, change the brightness of my phone that display the bar code. Nothing worked! Now I disable the power connection and tried to cool down the device and retry tomorrow.
So my question is does this mean there is some hardware failure of my Arlo door bell? If so, does cooling the device help? If not, then I need to buy a new one? Shall still consider Arlo? How may years your Arlo door bell works?
It turns out to be an Arlo software update bug. If I didn't do anything the problem will be solved by Arlo's side and I won't notice anything. Later today at noon, I was contacted by Arlo support, we solved the issue by removing and adding back the door bell device, it now runs smoothly.
"Shall still consider Arlo?" - Run at every opportunity they give you. over 10 years with Arlo products and im fed up. been fed up since the new pricing structure was announced. Im waiting on the grandfathered price tier to be over and im out. Ive already identified an ecosystem im switching to.
"How may years your Arlo door bell works"- ZERO. Ive had an AVD wired version since its release and its never worked properly. NEVER have been able to have even a near real time (at best 5 sec delay) convo with a visitor. now, connected to wifi or any of my 3 hubs, it will only show a grey screen on the phone when I answer the doorbell on my phone. never connects video. most recently, its been only recording for up to 20 secs when its (and all other cameras) are set to record 2 min on motion detection (btw, it used to record 2 min and nothing on my end changed)
Lucky you. I've reconnected my avd-1001 to each of my hubs and wifi since seeing your post about the problem being corrected and I still get the same message from before. "Firmware could not be updated. please try again". this time its error code 4208, where before it was 4206.
I discovered the doorbell update works fine when connected via wifi. When connected via SmartHub VMB4540, the update will not validate and the video blanks out with an update failed notice. I hope this gets resolved, as I want all my devices to be paired with the hub.
@ShayneS so, after reconnecting the avd a couple of times, the update completed (to a smart hub), but in the app there's no option to turn the AVD on/off. cameras yes, AVD not on my app version
Ive never been able to power on/off the AVD from the app (not using the new experience). is that a feature there?
No, it's not in either interface. IMO it should be. But they do need to be clear on what "off" would do. I think it should only disarm the camera - leaving the doorbell working normally if someone pushes the button, etc.
One thing they could to prevent confusion is to simply add motion/audio detection on/off to the existing silence mode.
