AVD1001 Doorbell not Connecting to VMB3500r4 SmartHub

[DMcH]

I recently had a network update that should allow my Arlo video doorbell (AVD1001) to be added to my existing Arlo SmartHub (VMB3500r4). I have checked the firmware and everything appears to be updated. 
I have removed and re-added the doorbell a couple of times however I keep getting an error that my SmartHub is not able to support wired doorbells. When I poked thru some posts, it looks like my SmartHub should be able to support the wired doorbell. Any advice on how to add the AVD1001 to my VMB3500r4 SmartHub?  Thanks

[StephenB]

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@DMcH wrote:

When I poked thru some posts, it looks like my SmartHub should be able to support the wired doorbell. Any advice on how to add the AVD1001 to my VMB3500r4 SmartHub?  Thanks

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The VMB3500 is an old base, and isn't compatible with the AVD1001.

• https://kb.arlo.com/000062284/Arlo-SmartHub-and-Base-Station-Compatibility

It would work with the older audio-only doorbell, but not the video doorbells.

FWIW, there are only two smarthub models - the VMB4540 and the VMB5000.  All other bases are just called bases (or sometimes hubs).  The two smarthubs support the direct access to local storage feature, the bases do not.