‎AVD1001 Calling phones issue

[Brianlenny]

I have number of Arlo Pro cameras and I recently purchased an Arlo video doorbell wired and Arlo audio doorbell.  I connected the audio doorbell and straight out of the box it called my phone and my wife’s phone at the same time.  However, when I set up the video doorbell, it does not ring both of our phones at the same time, it will usually ring one phone or the other.  I have tried everything, including factory reset, but to no avail.  I have noticed a few other conversations around this and it would appear there is a bug in the video doorbell software.  Any views?

Serial no. A54208KEA1675
Firmware up to date

OS Android

[Brianlenny]

I have tried logging in and logging out in a number of different ways.  From what I can see, it seems to be calling the last phone that logged into the Arlo app, even though both of them are logged in when the doorbell is rung.

[ShayneS]

Hi @Brianlenny 

Are both of you sharing the same Arlo account?

[Brianlenny]

Yes, in that I am logged in as the main account holder and I have granted acess to my wife and she logs in as a guest with her own email login. 

[ShayneS]

Which version of the Arlo app are Both phones using? 

[Brianlenny]

Both Samsung Android phones and Arlo app version 4.12_28637 issued 9 Feb 2024

[ShayneS]

Hi @Brianlenny 

I have escalated this for you and someone from Support will be reaching out to you as soon as possible.