2nd device not getting notified when doorbell rings

[jnq]

I just installed the video doorbell and it rings on my device, but it does not ring on my wife's phone (iPhone 7). I shared the device with my wife and installed the app on her phone. She has been granted and has accepted administrative rights (which I can see on my phone). Her call settings for speaker and mute microphone are on. Her audio settings (microphone and speaker) are on. Her iPhone settings for Arlo Notifications look like mine (Allow Notifications, Lock Screen, Notification Center, Banners).

[JessicaP]

Hey jnq,

Is your wife able to receive any other notifications (such as motion detection notification from the doorbell) on her iPhone 7?