problem, not receive video call

[spatharakis]

Hello. i have just install my arlo, and i can not receive video call. only voice.

Do you have any suggestions?

[StephenB]

---

@spatharakis wrote:

Hello. i have just install my arlo, and i can not receive video call. only voice.

Do you have any suggestions?

---

Have you tried reducing the resolution in the video settings?

[spatharakis]

i have ready any post, i try everythiong that i read, i try to change resulotion,  i yty from diferent mobile,  the sound is ok. the video is off. i have just buy this.

[ShayneS]

What is displayed on your phone after answering a phone call from your doorbell? Is there a grey screen?