Arlo|Smart Home Security|Wireless HD Security Cameras

Wire-free Doorbell won't "chime" through Alexa

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ixnaycb20
Aspirant
Aspirant

Attempting to set up the recently released Wire-Free Doorbell with Alexa but am unable to get Echo devices to "announce" when the bell is rung. 

The Alexa app recognizes the doorbell. For settings, I see "Announcement Devices", "Doorbell Press Announcements" and "Doorbell Sound" in Alexa. 

When I ring the bell, I receive a call on my phone but no notification comes through any of my Echoes of which I have 8,9 including a Show 5 and FireTV Cube.  

The Arlo app, Alexa app and Arlo skill are all up to date. With respect to hardware, the Wire-Free camera also reads as "Up to date" (1.2.2.0_417_fd22eb6_87ceb87). 

Please let me know how to resolve ASAP or else I may need to return this doorbell.

 

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JamesC
Community Manager
Community Manager

ixnaycb20,

 

We are aware of this issue and will be releasing a compatibility update soon to allow full integration with Alexa. I will provide more information once this update is available.

 

JamesC

ixnaycb20
Aspirant
Aspirant

Is there estimated timing on this?

 

JamesC
Community Manager
Community Manager

ixnaycb20,

 

I do not have an ETA at this time but we hope to have the integration available very soon.

 

JamesC

ixnaycb20
Aspirant
Aspirant

New firmware was just released but still have the same issue. Any timing for this to be corrected?

 

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