Video Doorbell keeps streaming in background on Android

[dham84]

Hello, I have a Video Doorbell Wire free and I've noticed lately that whenever I open the app to either see the live stream from the doorbell or a recording from the alert feed, once I close the app on the phone, the live stream keeps playing on the background.

I can move to another app and do something else, I can can hear audio coming from the doorbell playing in the background, it won't stop until I completely close the app.

I've noticed it happenes even if I press the stop button on the feed before leaving the app. it's annoying because sometimes I might not even realise if the phone's volume is down and/or if it's just quiet outside for me to hear anything and realise it's running.

My phone is running Android 13 with the latest version of the app and the doorbell's firmware is 1.7.0.0_714_ea3a7e4_e4abf14 and Hardware version is 1.4. It is connected to the Arlo Base.
Has anyone experienced this? any tips to fix it? although I'm thinking this is an app bug that needs to be patched.

Thanks in advance!

[Edinburgh_lad1]

@JamesC 

How do I get in touch with support if this option is unavailable? 

I know you can only go with what your team of 'developers' are saying, but I'm telling you: this issue hasn't been resolved, and I have a screen recording made seconds ago to prove that.

The issue is your end, as the vast majority of them, so I expect it to be resolved by your team with no impact on me. In other words, I'm not playing this game of reset, reboot, re-sync etc. because I have no time for it, and because the issue is your poorly executed system again.