Arlo|Smart Home Security|Wireless HD Security Cameras

Video Doorbell Delay

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GreenNZ
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Hi, I bought the arlo essential video doorbell recently. I found when you first set the device up, the delay between when someone rings the bell and when you recieve the call on your phone, was very quick - like 1 second. This was great! However, after a little while, it goes to a 5-10 second delay and I can't figure out why. 

 

The device has full wifi connection strength. I have also reset it the device and experience the same thing - no delay at first, but later in the day it then goes to a 5-10 second delay. 

Base station is up to date on its firmware, and also has been restarted. 

Anyone else experiencing this? I did see others experienced a similar problem on the other models, but was expected this latest wireless model to be better. 

Model: AVD2001 | Arlo Essential Video Doorbell Wire-Free
JamesC
Community Manager
Community Manager

GreenNZ,

 

I will reach out to you in a private message to gather more information on this issue.

 

JamesC

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