Still Getting Alerts While in Disarmed Mode?

[willmtaylor]

I'm still figuring everything out, as I just got my wire-free video doorbell set up yesterday, but why are our phones still getting notifications when I disarm our doorbell? I understand ARMED mode, but we take our dog out regularly, so I want a mode that does NOTHING. I figured DISARMED mode would do this, but we still get notifications even when DISARMED mode is on. Please advise and thanks in advance.

[jguerdat]

Disarmed disables recordings. How is the doorbell connected - to WiFi or a base/hub? Do you have other cameras? DO you get recordings also?

[willmtaylor]

Thanks for the reply. It’s a wire free version on wifi.

No other smart home equipment or cameras. 

No recording—just the push alert. 

[jguerdat]

I'd start with removing and reconnecting them.