No audio on button press or after answer

[nicktoddy]

Am unable to get the audio to work from the phone to the doorbell after the alert is answered. The can hear the person at the door, albeit, after a few seconds, but they cant hear us.

We have unmuted the the microphone and checked the audio to make sure its enabled on the device.

It does however have the musical note in the main settings greyed out. Am I missing something?

Hardware: AVD2001Aer1.3

 

Firmware: 1.4.1.0_683_562d1ba_c341942

Thanks

[ShayneS]

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

[nicktoddy]

The good news is we were able to fix the audio on our main account on the first iphone. I do need to confirm if it is possible for the friend's (wife's) account to also use the audio if she answers the door through her phone?

Troubleshooting consisted of restart of the doorbell and removing and adding the device from the first phone.

What does the the musical note indicate? it is still greyed out.

Thanks

[ShayneS]

Yes, you will need to set up and request access for a granted access account. You can find more info here: https://www.arlo.com/en_be/support/faq/000039122/How-do-I-add-friends-to-my-Arlo-account

Also that music note icon is for the silent mode feature on the doorbells. If active the logo will turn a dark grey.

[nicktoddy]

Yeah... I already did that... we have video feeding to both accounts but only audio back and forth from my phone.

I guess I just need to confirm that it is possible for both accounts to have audio and video from the same doorbell.

Yes?

[nicktoddy]

We got it to work... seems you have set for audio to be available in the settings instead of unmuting after you answer the door.

[ShayneS]

Thanks for the update, glad you figured it out.