Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
Charging for Firmware updates?
Reply
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We just purchased the wired video doorbell and it was working great, we needed to change out the base to get a greater angle so when we reconnected all the wires it would not connect back to our phones. It does the breathing LED and will chime when pressed but nothing else. When I called support the told me we would have to pay $100 to update the firmware and that this is a yearly occurrence. We would have to pay the $100 or our doorbell would not work. I cannot find anything about having to pay to update the doorbell or similar subjects. At this point I’m ready to return it and go with another supplier.
Has anyone else had this issue or know anything about this?
Has anyone else had this issue or know anything about this?
Labels:
- Related Labels:
-
Troubleshooting
2 REPLIES 2
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It is a scam number you called. If you searched for it they make it look real. Arlo does not charge for firmware updates. The same has been been posted before. Use the contact number at the bottom of this page where it says "contact us".
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Dmreaid,
As mentioned above, Arlo does not charge for firmware updates. If you wish to contact support use the following link: Arlo Support Center
Did you remove the doorbell from your account at any point? What are you seeing in the Arlo mobile app?
JamesC
Related Labels
-
Arlo Mobile App
149 -
Arlo Smart
46 -
Before You Buy
101 -
Features
176 -
Installation
225 -
Online und mobile Apps
1 -
Troubleshooting
624