Arlo essential wireless Doorbell battery

[Kylee]

So I’ve had my doorbell since January and I’ve just had to charge it for the first time. Since charging it, it now doesn’t even last 24hrs without notifying me it only has 15 percent battery life. Someone please help!!

[StephenB]

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@Kylee wrote:
So I’ve had my doorbell since January and I’ve just had to charge it for the first time. Since charging it, it now doesn’t even last 24hrs without notifying me it only has 15 percent battery life. Someone please help!!

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Is the app saying 100% charged after you charge it up?

[Kylee]

Yes, it says 100% charged after charging it. It is now not even recording or ringing. It just seems to be on all the time draining the battery but not actually doing anything if that makes sense.

[StephenB]

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@Kylee wrote:
Yes, it says 100% charged after charging it. It is now not even recording or ringing. It just seems to be on all the time draining the battery but not actually doing anything if that makes sense.

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You could try Arlo support (using the support options in the app).

Though perhaps try resetting the doorbell first.  https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

[Kylee]

I’ll have to try Arlo support as I’ve already reset it and it continues to go flat overnight.

[Walker4]

Have you found a solution to this? I’m having the same issue with mine, we have the battery that came with and an extra one and both are doing the same. 100% charged, less than 24 hours it’s down to 15% or 0. Help!

[Kylee]

Hi, I never did find a solution. I ended up returning it and got the Eufy wireless doorbell and the battery is only at 50% after 3 months. Hope you find a solution!

[JamesC]

Walker4,

What does the signal strength icon show for the doorbell? How far away from your router/base is it located?

JamesC

[Walker4]

It’s strong, nothing has been wrong with the signal and it’s closer than our cameras that never have an issue. This happened after the first battery change. Neither battery will hold a charge over 24hrs. We also check to make sure each battery was charged fully. Green light, shows 100% when changed.

[JamesC]

Walker4,

Certainly not normal behavior. I encourage you to reach out to the Arlo support team and open a ticket via the Arlo Secure mobile app under Settings > Support.

JamesC