Arlo Wireless doorbell won't connect to Arlo hub

[JohnGaiger]

I originally setup my Doorbell with no issues.

Now the battery has run down and even after recharging it the doorbell won't connect to the Arlo Hub

I have tried deleting it from the Arlo app, taking the battery out and depressing the reset button with a paper clip.

When I run through to setup the doorbell as a new device I scan the barcode put the battery in,  and then try to connect after pressing the doorbell button.

When I press the doorbell it flashes 5 times then isn't detected by the Arlo app.

Any idea what is wrong?

Regards John

[JamesC]

JohnGaiger,

It sounds like the factory reset may not have been successful. Be sure the doorbell is charged and follow the instructions here to reset: https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

After the reset is complete, attempt to onboard again to see if you still experience the same behavior.

JamesC